Working with Housing & Residence Life one of the major issue that impact the department is FERPA. FERPA stands for Family Educational Rights and Privacy Act. FERPA protects the privacy of students with regards to where they live, their grades and anything that goes on in their college career. The main thing that the Housing & Residence Life uses is protecting the students on where they live, any situation that has happened to them and their phone number. This is one of the most important thing that a resident advisor has to do in their job.
When training resident advisor, it is very important to understand what there learning and leadership style are. As a leader it is our job to realize that each person has a different style.
Students and parents are the people that ask the question about information that is protected by FERPA. All the resident advisor are aware of this but it may be hard to explain this to parents. This is where the situation theory can be used. Some resident advisors know all the rules but may need the support to be able to tell parents that we are not able to give the information. Others may need some one to bounce ideas on what they want to say which would be called coaching. Others like/need to be told what to say which is known as directing.
I think that it is very important to know what your staff needs from you as a leader, and this theory helps leaders understand and see what their employees need.
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I agree with you 100% - as a leader, it is extremely important to know about the subordinates on the team - what makes them tick, what motivates them, what are their strengths and weaknesses. It helps a leader adapt and manage more effectively. If one can lead individuals based on their needs/situations - the more effective of a leader one can be.
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